Wednesday, May 31, 2006
Availablity
Not really oracle related, other than it runs on an oracle database and I don't like to pick on a company in public, but....
We have a product that uses ESRI's SDE software for mapping. We get most of our support through a vendor who has a very good working knowledge of ESRI. We have been getting some pressure to make the software available 24x7 due to changes in the staffing model.
For maintance, SDE requires no users accessing the software, that doesn't make 24x7 very easy to do. We spoke with the vendor with no success. So I thought I would contact ESRI direct. I go and look up the page, find the ESRI developer site. I really and truly started to laugh out loud as I read the home page at http://edn.esri.com/index.cfm?fa=home.welcome .
To make it easy to find, here is a copy/paste:
Announcements
Developer Summit—More Developer Summit session information has been posted. The information can be found under the Media Center tab. We apologize for the delay in posting these items.
Limited Availability on Sunday—Each Sunday EDN's availability between approximately 8:00 a.m. and 1:30 p.m. (Los Angeles Time) may be interrupted intermittently due to routine maintenance. We apologize for any inconvenience this may cause you.
I have a feeling trying to convince them that downtime for maintenance is not acceptable is going to be a very, very hard sell.
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1 comment:
It would be funny if it wasn't so sad that the general approach by vendors has been "if you built it, they will come" type of mentality.
We have one vendor who declared that the application owner password cannot be changed after the environment has been built and if password is changed, then the whole environment has to be rebuilt which is basically a complete install and reconfiguration. Attempts to have them correct this shortcoming seems to have fallen on deaf ears.
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